Turning operational chaos into structured measurable systems
I build the SOPs, KPI dashboards, and cross-functional workflows that let remote teams and multi-client agencies scale without breaking. Based in Dhaka, working across timezones.
3+ years leading remote, cross-functional teams across consulting and agency environments — scaling workflows, improving team efficiency, and managing multi-client accounts.
My work sits at the intersection of strategy and execution: I translate business direction into structured operating systems — SOPs, KPI dashboards, task-board architecture, stakeholder cadences — so growth doesn't outpace the ability to deliver.
I've directed operations for 8–12 person remote teams across four time zones, rebuilt workflows that cut delivery delays by double digits, and supported the operational side of client accounts generating seven figures in contract revenue.
Numbers from the operating floor
Every metric below reflects real accounts, teams, and delivery cycles — not projections.
Professional Experience
Remote-first roles spanning consulting delivery, PMO support, and multi-client account operations.
- Delivered strategic consulting and operational support to enhance team performance and project outcomes.
- Directed operations, strategy, and research for inbound and outbound outreach campaigns.
- Led 8–12 member cross-functional remote VA teams, improving task turnaround time by 27% through workflow restructuring and task board optimization.
- Collaborated remotely with the web development team to support project execution and delivery.
- Managed project task boards, facilitated cross-team coordination, and ran meetings with clients, stakeholders, and customers.
- Assisted the CEO in optimizing and streamlining overall business operations.
- Oversaw multiple teams and supported PMO functions to ensure organizational efficiency.
- Developed SOPs and prepared key business documentation to support scalable growth.
- Managed client accounts and ensured consistent communication and service delivery for the agency.
- Supported preparation and delivery of client marketing performance reports.
- Supervised and evaluated the performance of cold-calling team members to optimize outreach effectiveness.
- Reduced internal workflow bottlenecks by redesigning SOPs, cutting project delivery delays by 18%.
What I run on
The operating stack behind the delivery — process, platforms, and analysis.
Operations & Strategy
- SOP design & KPI tracking
- Cross-time-zone team coordination
- Client stakeholder management
- Performance reporting & dashboards
- Critical thinking & problem framing
Platforms
- Notion / ClickUp / Trello
- Slack / Zoom
- Google Workspace
- Excel (Pivot Tables, VLOOKUP)
Analysis
- Python (data analysis fundamentals)
- Customer lifecycle & churn analysis
- Cohort-based retention modeling
- Competitor & market benchmarking
Featured work
The full data-driven business case, pulled straight from the working analysis.
Data Analysis & Churn Reduction: Mottu Customer Insights
Developed a strategic business case for a global platform — competitor analysis, customer lifecycle mapping, and adoption-challenge diagnosis — then designed solution frameworks and process-improvement plans with stakeholders.
- Conducted competitor benchmarking across 5 regional platforms.
- Identified 3 controllable churn drivers: customer service, product quality, and plan cost — weighted differently by region, age, and tenure.
- Found churn peaks in the 13–24 month tenure band, and seasonal spikes in February and December.
- Modeled a 15% potential retention uplift from a targeted intervention framework based on cohort analysis.
More from the field
Verified Upwork engagements — operations systems, research pipelines, and workspace builds delivered for real clients.
Marketing Operations & Lead Sourcing Pipeline
Streamlined daily agency operations by establishing scalable workflows, contractor training systems, and a targeted lead sourcing pipeline.
- Built SOPs & onboarding guides to train remote contractor teams efficiently.
- Created a systematic pipeline to capture and validate targeted marketing leads.
- Managed task delegation, performance tracking, and bottleneck resolution.
European Tech Startup B2B Market Research
Built and managed a targeted B2B prospect database for European tech startups using LinkedIn Sales Navigator, Crunchbase, and EU registers.
- Enriched data across tech stack, funding stage, open roles, and direct C-level contacts.
- Organized outreach across 10+ European markets, securing 80+ interviews — led by Germany and the UK.
- Built automated dashboards tracking conversion by tech stack, industry, and buyer persona.
ClickUp Workspace Demo: Marketing Agency Operations Hub
A functional ClickUp workspace demonstrating custom Kanban boards, SLA tracking, automated status notifications, and cross-functional team management.
- Multi-list structure for active campaigns, SOPs, and onboarding.
- Custom fields tracking client budgets, channels, and launch dates across Gantt, Kanban, and table views.
- Automated status workflows for client-review notifications and organized chat channels.
Gig Economy Market Research: Ride-Sharing Platforms, Bangladesh
Analyzed full-time monthly income across Bangladesh's ride-sharing and delivery platforms, drawing on media sources, social discussions, and personal interviews.
- Found full-time drivers typically earn ৳25,000–40,000/month before platform commission.
- Identified Uber Moto and Pathao as clear market leaders with few strong competitors.
Building my own venture: BrainEdify
Founder & Key Strategist — applying the same operating discipline to a business I run end-to-end.
BrainEdify is an SSC & HSC science and English coaching platform I founded and run — from curriculum design and pricing strategy to enrollment operations and instructor training.
As Founder and Key Strategist, I set the academic offer, structured the pricing tiers, built the enrollment funnel, and personally lead the English communication course as an IELTS Band 7 trainer.
Bachelor of Social Sciences
Film & Media Studies — University of Dhaka, 2018–2022
Python with Machine Learning
Creative IT Institute, Mar 2023 – Sep 2023
IELTS — Overall Band 7
Fluent professional English & intercultural communication
Upwork client rating across completed engagements.
Verified freelance track record on Upwork as a Business Operations Specialist, alongside direct agency engagements listed above.
View Upwork profile →Let's structure your next stage of growth.
Whether it's a single SOP overhaul or ongoing operations leadership for a multi-client team — I'm currently taking on new remote engagements.
Email me directly →